Returns

We want you to be totally satisfied with your purchase. If, however, there are any issue with your purchase, we would be happy to help you to fix it. If you are not satisfied, you can always return your purchase for a refund (details of our return policy are in article 10 in our terms and coditions page).

Returns are free and you can return your purchase within 100 days after receiving them.

To return an item, please follow these steps.

  • Contact our customer service via email (webcustomercare@northsails.com) or by phone at +393346662890. We will help in generating the label to be printed and attached to the package;
  • Our Customer Service will arrange a pick up with you at your desired location
  • You will receive a confirmation of the return once processes

For any additional information you may need, please contact our North Sails Customer Care by phone at +393346662890 or by e-mail via webcustomercare@northsails.com.